How it works | All Paws Online


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How it works

The Basics.

Simply, once you have found your furry friend's favourite food, you make a purchase, choose a delivery time and get delivery within 24 to 48 hours, Monday to Friday. 

Wait, what is meant by choose delivery time? 

Most pet parents tend to be busy during the day and are not always home during normal work hours. 

This makes delivery during these times tricky, so we have the option of delivery after hours when someone is home. You can choose a delivery between 09h00 and 17h30 (normal working hours) or after hours between 17h30 and 20h00, as someone is likely to be home during this time.

So why 24 to 48 hr deliveries?

Orders placed before 12h00 Monday to Thursday will be delivered the next day. If there are issues with stock we will let you know, but your furry children should not be without food so we try our best not to let this happen. Orders placed on a Friday, will be delivered on a Monday. However this is based on stock levels – if we have stock we will deliver the same day, or on Saturday – but we will keep in touch.  Orders placed on a Saturday or a Sunday will be delivered on Monday, usually in the late afternoon. 

How much does it cost?

If you live in the Helderberg basin area, delivery is well, free. No charge. Simple. Outside of these areas deliveries incur an additional cost, so it gets calculated on your area. Please see the "Where We Deliver" page for more details.

What happens if I cant find my furry friends favourite food?

Drop us an email, and we will do our best to get it !